Replacement & Return Policy
Every Faburaa order comes with free replacement if something goes wrong with delivery. Furniture is heavy and costly to ship, so we don’t accept returns for change of mind. Here’s exactly how it works.
Free replacement within 7 days of delivery for items that arrive damaged, defective, with missing parts, or wrong.
No returns for change of mind.
- 7 daysto report a problem after delivery
- ₹0for pickup and replacement
- 1-year warrantyfor defects found later
What’s covered
We’ll replace it free if
- It arrived damaged or doesn’t work
- It has a manufacturing defect, such as a fault, crack or scratch
- Parts or accessories are missing
- We sent the wrong product, size or colour
Not covered
- Change of mind, or no longer needed
- Damage after delivery from misuse, incorrect installation or normal wear
- Small variations in colour or weave on handmade macramé and jute products
How to request a replacement
- Contact us within 7 daysUse WhatsApp, a call, email or our contact form.
- Share photosSend your order number and clear photos of the product and packaging.
- Keep the packagingLeave the product in its original box until we collect it.
- We collect and replaceWe confirm within 3 working days, pick up the item and dispatch your replacement.
Pickup and replacement are completely free.
Cancellations and refunds
Cancelling an order
You can cancel any time before your order is dispatched, usually within 24 hours of ordering. We refund the full amount to your original payment method within 3–4 working days.
Before dispatch, we can also change your delivery address or product colour. Contact us as soon as possible.
If a replacement isn’t available
If we can’t replace your item, for example because it’s out of stock, we refund the full amount to your original payment method.
Common questions
Can I return a product if I don’t like it?
No. Because furniture is heavy and expensive to transport, we only replace items that arrive damaged, defective, incomplete or wrong. If you’re unsure about size or colour, message us on WhatsApp before ordering and we’ll help you choose.
Do I pay anything for a replacement?
No. Pickup of the original item and delivery of the replacement are free.
I bought as a guest. Can I still request a replacement?
Yes. You don’t need an account. Just share your order number and photos through WhatsApp, email or our contact form.
What if a defect appears after 7 days?
Manufacturing defects that appear later are covered by our 1-year warranty. See our Warranty Policy for how to claim.
Faburaa is a brand of Bizbee Technologies LLP, Laxmi Warehouse, Upper Kharadi Main Rd, Ubale Nagar, Wagholi, Pune, Maharashtra 412207.