Faburaa Wallet

1. What is Faburaa Wallet?

Faburaa Wallet is a digital payment solution that allows you to receive Refunds as well as other promotional credits from Faburaa . The Faburaa Wallet balance (comprising any Refunds received as well as any Faburaa Credits) can then be used to make purchases on Faburaa.

2. How does Faburaa Wallet work?

The Faburaa Wallet is extremely easy to use. Any balances in your Faburaa Wallet can be used to seamlessly purchase any items listed on the Faburaa site without restrictions. If there is a balance in your account, it will automatically get applied to any orders you wish to place and you need not take any additional steps.

3. How can I add funds into my Faburaa Wallet?

Money or credits can be added into your Faburaa Wallet in one of the following ways:

• You may choose to take refunds of returned items into your Faburaa Wallet. These will show up in the Refunds section.
• On certain occasions you may receive cashback or other promotional credits. These will show up in the Faburaa Credits section.

Please note that there no provision to add funds into your Faburaa Wallet outside of these methods.

4. How do I check my wallet balance?

You need to sign in to your Account on the Faburaa site and then go to the My Account section. Here, in the My Wallet tab you can check your wallet balance. The amount received via refunds and any promotional credits will appear separately, while the total balance (which is the sum of the two) will also be visible. You will also be able to track see your wallet transaction history.

5. Can I check my Faburaa Wallet transaction history?

Of course! Just sign in to your account on Faburaa and navigate to the My Wallet tab found on the My Account page. In addition to finding your Wallet balance, you will also be able to view all the transactions that you made using your Wallet balances.

6. How do I use the Faburaa wallet balance?

Using your Faburaa Wallet balance is really easy! Once you have added the items you wish to purchase to your cart, if there is any amount available in your Faburaa Wallet, then it will automatically be applied and the amount you finally pay will be lower to the extent that your Wallet balance has been used. Please note that no more than 25% of a carts value can be redeemed using Faburaa Credits. For example, if your cart is worth ₹ 1000 after you applied a coupon, you can pay up to ₹ 250 using your Faburaa Credits. This restriction does not apply to Refunds in the Faburaa Wallet. You need not to take any explicit action to use balances available in your Faburaa Wallet!

Note: A small portion of the overall cost incurred by Faburaa in providing promotional credits to customers is recovered while they are redeemed.

7. Can I use Faburaa wallet to make purchase on any other website or redeem it in my bank account?

No! Your Faburaa Wallet balance can exclusively be used and redeemed on the Faburaa Website or App. Also, Faburaa Wallet balances cannot be redeemed to cash or be transferred to your bank account or 3rd party wallet account. Finally, your Faburaa Wallet balance is for your exclusive use only and cannot be transferred to another users account.

8. If I use Faburaa Credits to place an order and then request a refund, will the Credits get refunded too?

Your Faburaa Wallet contains two types of balances i.e. your Refunds balance and Faburaa Credits. Faburaa Credits are like promotions and expire once used. Therefore, if you place an order where Faburaa Credits were used, and you request a refund, the amount refunded will not include the Faburaa Credit amount. To illustrate this better Say you purchased an item worth ₹ 5.000/- where 1,000 Faburaa Credits were used. Since each Faburaa Credit is worth Re. 1/- your total paid amount in this case is ₹ 4,000/- and accordingly, the amount refunded will also be ₹ 4,000/-

9. Can my Faburaa Wallet balance expire?

Every credit transaction into your Faburaa Wallet comes with an expiry date and time, at which any remaining portion of that particular transaction will expire. Expiry dates differ by types of balance. For any Refunds Balance in your Faburaa Wallet, the expiry time is 3 years from the time the amount is credited to you. For Faburaa Credits on the other hand, the expiry durations will vary and typically be much shorter since Faburaa Credits function like promotions. You will be able to see a corresponding expiry date for each type of balance. Lapsed balances cant be reactivated, so do ensure that you use the amount before expiry!

10. Can I pay using a combination of my Faburaa Wallet balance and other payment methods?

Of course! You may use other online payment methods available to pay along with your Faburaa Wallet. To make things easier, the money shall be deducted from your Faburaa Wallet first (basis expiry date) and any remaining amount can be paid through other available online payment methods.

11. Can I decide how much I pay from my Faburaa Wallet and the rest from other payment methods?

We’ve made things really simple for you! If you have an available balance (up to 25% of the cart’s value can be paid with Faburaa Credits) in your Faburaa Wallet, then it will be used first i.e. the order value will first be taken from Faburaa wallet and the remaining order value, if any, can be paid using other available online payment methods.

12. Can I decide to not pay through Faburaa wallet, even if I have amount available for the order?

If you have an available Faburaa Wallet balance, then it will always, automatically be used while placing an order.

13. If I have used Faburaa Wallet as a payment option, how do I get a refund if order is cancelled?

For any cancelled order, the amount that was originally paid using your Faburaa Wallet balance and/or Gift Cards will always be refunded into your Faburaa Wallet. This amount will show up under your Refunds balance.