Warranty Policy
At Faburaa.com, we take warranty claims seriously and offer two options to resolve the issue:
- Repairs: We will repair the damaged part of the product.
- Replacement: We will replace the entire product if necessary.
Here’s how to claim your warranty:
- Via Contact Us Page: Go to our Contact Us page and raise a ticket for your warranty claim.
- Direct Email: You can email us at handle@faburaa.com, and our team will create a ticket to resolve the issue.
For Replacement:
- You will need to pack the existing product in its original packaging.
- Inform us about the packaging, and we will arrange for the collection of the damaged product and the delivery of the new product once the return is picked up.
For Repairs:
- We will arrange to take the product back, repair the damaged part, and return the product to you.
We make sure to address all warranty claims promptly, and if your product is within warranty, you will receive a response from us.
What warranty does Faburaa have for its products?
The warranty we offer differs from product to product, based on the materials used. Please refer the Warranty tab on individual product pages for warranty details.
This Warranty Covers All Manufacturing Faults and Defects. However, It Does Not Cover Wear and Tear Caused by Use, or Damage Caused by Accidents or Failure to Follow Care Instructions.
How are my product warranties covered?
The product comes with a specified warranty for particular product on their product page which covers manufacturing defects.
This limited warranty does not apply to:
- Small cuts, scratches, or damage during the cleaning process
- Damaged caused by the incorrect installation of a product
- Cracks during the random displacement
- Product kept in contact to direct sunlight and water, resulting in decaying of product
There is no warranty on upholstery/ coverings/ cushion covers.
Delivery and Transit Damage:
- We design our packaging to be both environmentally friendly and strong! We test our boxes to ensure that the products are not damaged during transportation and delivery.
- In the unfortunate event of the product being damaged during transportation, we will replace it within 48 (forty eight) hours of receiving a notification from you and a confirmation from our representative *(dependant on local availability, logistics; this excludes custom orders).
Product Care
Soft Furnishings/Swings
- Non-removable
In the unfortunate event of a spillage on non removeable upholstered products given the variety of treatments and type of stains, we recommend that you contact a cleaning professional to assist in the removal of the stain without damaging the fabric.
- Removable
To keep your covers looking their best for as long as possible, we recommend dry cleaning for all of our removable soft furnishings. Some products can also be machine washed at 30°C if specified on the product.
