Return and Refund

Return and Refund Policy

Important Note on Returns and Replacements:
At Faburaa.com, we follow a Replacement Policy instead of returns and refunds. If you need a replacement, requests can be placed within 7 working days after delivery. Please note, we do not accept returns for reasons like “product not needed” or “order cancellation” due to the heavy transportation involved in delivering furniture products.

For detailed information, we strongly recommend reading through the FAQs on this page to better understand our Returns and Replacement Policy.

Still have questions? Feel free to email us at handle@faburaa.com, and we’ll be happy to assist you!

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Faq's related to Return and replacement Policy at Faburaa

How do I return an item purchased on Bizbee?

At Bizbee, we have a 7-Day Replacement Policy for all products. Meaning Returns and refunds are not possible. We Currently allowing replacements only in Following cases of manufacturing issues.

Replacements are accepted only for the following reasons:

Damaged / Dead Product on Arrival – (Due to Transport or any Reason)
Manufacturing Defect – Faulty / scratches or any Defect
Missing Items
Wrong Size/color/product Delivered.

The 7-day period begins from the date of Delivery to Customer.

Please retain all original packaging until instructed otherwise by our team. We will process a replacement after collecting and inspecting the returned product(s).

How Can I Request a Replacement if I Am Not a Registered User?

If you purchased a product as a guest user on Faburaa.com, you can still request a replacement easily.

Visit our Contact Us page.
Click on “New Complaint or Feedback” to open the form.
Provide the required details, including:
- Order Number
- Reason for Replacement Request
Upload clear images of the product to support your request.
Submit the form, and our team will get back to you shortly.

For any additional assistance, feel free to email us at handle@faburaa.com.

Can I Get a Refund Instead of a Replacement?

At Faburaa.com, we follow a Replacement-Only Policy and do not provide refunds.
For further assistance, feel free to email us at handle@faburaa.com.

Do I need to keep anything in mind while returning your product?

When requesting a replacement, please ensure the following:

Original Packaging: Keep the product in its original packaging to avoid any damage during transit.
Replacement Process:
- We will provide replacement order tracking information before collecting the damaged product.
- Your damaged product will be collected first, and the replacement will be dispatched afterward.
Support at Every Step: Our team is here to assist you throughout the process to make it smooth and hassle-free.

For any additional questions, feel free to email us at handle@faburaa.com or visit our Contact Us page.

Can I return a product in case I do not want it or do not like it?

At Faburaa.com, we do not accept returns for reasons such as:

Change of mind
No longer needed
Dislike of the product

Since our products are furniture and furnishings, which require heavy transportation for delivery, it is not feasible to process returns for such reasons.

However, if you receive a damaged or defective product, you can request a replacement within 7 working days of delivery.

For more details, please refer to our FAQ section or reach out to us via Contact Us or email us at handle@faburaa.com.

What is your cancellation policy?

At Faburaa.com, we allow cancellation requests within 24 hours of placing your order—essentially, before the product is dispatched.

Key Points:

Once the order is dispatched, it cannot be canceled.
We understand that situations may change after placing an order, such as a need to update the delivery address or change the product color. We are happy to assist with such requests, even after 24 hours, as long as the product has not been dispatched.

Important Note:
To help us process your request quickly, please contact us as soon as possible via Contact Us or email us at handle@faburaa.com. We’re here to assist you every step of the way!

What should I do if my product is damaged during delivery?

If your product is damaged during delivery, please follow these steps:

Send Photos: Take clear photos of the damaged product.
Provide Order ID: Include your Order ID for quick reference.
Reach Out to Us:
- Use our Contact Us form to submit the details.
- Or email us directly at handle@faburaa.com with the photos and Order ID.
- You can also call us at +91 9146010155 for immediate assistance.

At Faburaa.com, we ensure a hassle-free replacement process for damaged goods. We are committed to delivering your order in the best condition and ensuring your complete satisfaction.

Is There Any Charge for Returning a Product During Replacement?

No, there are no charges for the replacement of a damaged product. Once we verify all the details, we initiate the replacement process at no cost to you.

We sincerely apologize for any inconvenience caused. While we take every effort to ensure the best packaging, sometimes products can get damaged during transportation. We do not want our customers to suffer because of this, so we make sure to provide a hassle-free replacement process to resolve the issue.

How to Claim Warranty After Using the Product?

At Faburaa.com, we take warranty claims seriously and offer two options to resolve the issue:

Repairs: We will repair the damaged part of the product.
Replacement: We will replace the entire product if necessary.

Here’s how to claim your warranty:

Via Contact Us Page: Go to our Contact Us page and raise a ticket for your warranty claim.
Direct Email: You can email us at handle@faburaa.com, and our team will create a ticket to resolve the issue.

For Replacement:

You will need to pack the existing product in its original packaging.
Inform us about the packaging, and we will arrange for the collection of the damaged product and the delivery of the new product once the return is picked up.

For Repairs:

We will arrange to take the product back, repair the damaged part, and return the product to you.

We make sure to address all warranty claims promptly, and if your product is within warranty, you will receive a response from us.

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