What is the estimated delivery time for my order?
The estimated delivery time for your order depends on the shipping method chosen and your location. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days.
Do you ship to my city and location?
We cover 16000+ pin codes all over india. It consisting of all Metro, Major 2 & 3 Tier cities.
How much do I have to pay for shipping?
Shipping fees vary based on the weight of your order and your location. You can view the shipping fee for your order at the checkout page before completing your purchase.
Can I track my order?
Yes, you can track your order by logging into your account and clicking on "Order History". You will receive a tracking number once your order has been shipped.
Do you ship internationally?
Yes, we do ship internationally. Shipping fees and delivery times may vary based on your location and the weight of your order.
Can I change my shipping address after placing the order?
If you need to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible to make changes after the order has been shipped.
Can I receive my order sooner by upgrading the shipping method?
Yes, you can upgrade your shipping method during checkout to expedite delivery.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately and we will assist you in returning the item and processing a replacement or refund.
What if I need to return an item?
If you need to return an item, please refer to our return policy and contact us for assistance.
Can I cancel my order?
You can cancel your order as long as it has not been shipped yet. If your order has already been shipped, please refer to our return policy for instructions on how to return the item.
What if I have a question about my order or delivery?
If you have any questions about your order or delivery, please contact us and we will be happy to assist you.
How Is My Order Shipped?
All Faburaa orders are shipped door to door, and via a number of shipping companies within India from our warehouse in Pune, India to your provided shipping address.
Why Was My Package Undeliverable?
In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Faburaa does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Failed Delivery Attempts: In case of domestic deliveries the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
If I have any query regarding my delivery?
In case if you have any query regarding delivery then you can contact us email@example.com.