Returns and Refunds
What is Faburaa's Returns & Refunds Policy?
We offer a 7-Day Return Policy for all products. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Returns are accepted only for the following reasons:
- Damaged Product
- Dead on Arrival
- Manufacturing Defect
- Incomplete Product
- Missing Items
- Incorrect Product
- Expired Product
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners.
How do I initiate a return?
To initiate a return, please contact our customer support team at firstname.lastname@example.org. They will guide you through the process and provide you with a return shipping label if necessary.
To initiate a return online through My Account:
- Log in to your Account.
- Go to My Orders.
- Click on RETURN ITEM for the product you wish to return.
- Select a reason for return.
- Upload supporting image of product and hit 'Return Item.
- Our Representative will call you within 48hrs.
Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s).
Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account.
What items are eligible for return?
All items purchased from our website, except for final sale items, are eligible for return.
What should I do if I received a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team as soon as possible. They will help you to initiate a return and arrange for a replacement to be sent to you.
How will I receive my refund?
Refunds will be credited to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.
What if I received an incorrect item?
If you receive an incorrect item, please contact our customer support team and they will help you initiate a return and send the correct item to you.
How is my Return & Refund processed?
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.
Are return shipping costs covered by Faburaa?
Return shipping costs are covered by Faburaa only if the return is due to a damaged or defective item. If the return is for any other reason, the customer is responsible for the return shipping costs.
Can I exchange an item instead of returning it for a refund?
Yes, you may exchange an item for a different size or color. Please contact our customer support team to initiate an exchange.
I am not register user. What do I need to do to return a product?
If you are not a registered user and bought a product as a guest user on faburaa.com, go to" Contact Us " and Fill the Contact us Form.
How long does the return process take?
The return process usually takes 5-10 business days from the time we receive the item back. You will receive a confirmation email once your return has been processed.
Can I return a product in case I do not want it or do not like it?
Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product.
What is your cancellation policy?
You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing refund for the submitted request. If you are a guest user, please get in touch with us on 9146010155 between 10 AM and 6 PM (Monday to Saturday) or email us at
What if my question wasn't answered here?
If you have any further questions about our Returns & Refunds Policy, please don’t hesitate to contact our customer support team at Handle@faburaa.com & 9146010155.